Pass Your Call Center Exam

Hello  Guys, I compiled these  sample interview and exam for you to pass at Convergys. Pls study these guides and you will be 100% ready. Trust me you can make it!

Sample Mack call:

 Youngest Call Center Agent

sample interview questions:
https://www.youtube.com/watch?v=wTY2vzt7oD4&list=PLDBAF5FAD40A29A5C
Sample grammar exam:
http://grammar.ccc.commnet.edu/grammar/quizzes/preposition_quiz1.htm
http://www.learnenglishfeelgood.com/esl-english-grammar-exercises.html


 Convergys Technical Service Representative Exam

1. Group interview. Two or three other applicants will be with you when the recruiter ask to tell something about yourself. Your job experience. Your strengths and weaknesses. Why should they hire you. In my experience my initial interview is a one on one, so it depends actually. Group interview or one on one interview , you just need to pass it. You can do this by speaking English fluently.

2. Examination. English as a secondary language. Testing your english comprehension by choosing the best answer to make the sentence correct.
Computer related exam. Something about Internet Service Provider and basic computer knowledge. What is a monitor. What is an OS. What is a keyboard.

Call simulation. Answer each inquiry by selecting the best 1-4 responses. This part you have to be careful. Because I have taken the test twice and I keep failing on this part. So read and understand your role as agent.

Final Interview with the Senior recruiter. The recruiter will ask questions about you and what you can bring to the company. Sometimes, they will conduct a verbal simulation for the account that they will assign to you. Example, “I am not connected to the internet please help me!” Just be clear and understandable.

 Good Luck.

Orientation at Convergys.

 Introduce yourself and what company or from what school. Your hobbies or likes and dislikes. You will have typing skills and english proficiency trainings. Not so much on american culture maybe a background on significant american history, reporting ito. It feels like an English seminar rather than a class, because the trainer will divide the time from english lessons with activities that are somewhat related to improving your pronounciations with english words. They will make sure that you learn and have fun because you will evaluate the trainer in the end of the training. Comply with the dresscode. Some trainers are strict with that and also the english only policy anywhere inside the training building. Final day is simulation you will be paired with a partner where you will act out as agent and assisting the caller. Because there are no phones inside the CCT room we had to sit back to back and just follow the call flow prepared by the trainer. The trainer will evaluate how clear you spoke or gave instructions.

I hope this helped. Good luck



Call Center Job Interview Key Points: Versant and Computer Based Tests
Versant and Computer Based Tests are the easiest and widely used Call Center Interview materials today in the Philippines.
Versant
Versant, the spoken language test! It’s easy because all you have to do is read a specific sentence in a reading material that the interviewer asks you to read. The key part here is your verbal English.
Being able to speak in English isn’t enough to qualify you to be a Call Center Agent, you must keep in mind that there are other areas of your talent that the interviewer is examining while you speak; your diction, grammar and pronunciation.
Ever heard someone pronounce “forever” as “poreber,” or “perfect” as “ferpect”?
The exchanging of “p” and “f” or “v” and “b” is one of the most common pronunciation errors some Filipino call center agents do. Not being a 100% American is not a good excuse to tell your interviewer, so forget about it. Call centers in the Philippines pride themselves with fluent-speaking agents, some even speak with a British accent to perfection.
How about your “th” pronunciation, have you heard them lately? The English pronunciation of “the” is not “da,” you will have to place a bit of your tongue under you upper teeth to produce the correct sound, the mixture of “T” and “H”. Try speaking this sentence and see for yourself it sounded right: “Der are two virds trying to ply. Dey want to ply sout por da winter.”
Another thing, the “s.” Some people pronounce the “s” by placing their tongue under their upper teeth producing an “s” sound with an excess of wind blowing in between their teeth and tongue. While some people argue that is caused by extreme baby talk during their younger years, others claim that it’s due to their short tongue. These myths do not make a good excuse either. If you want to be a successful call center agent, you must work hard on your weaknesses.
Computer Based Tests
This test is usually given to Customer Service Representatives handling data entry tasks and Technical Support Representatives, whether for a chat-based account or email support. The computer based test is simply a web navigation and research exam. The examiner will test to see how familiar you are with basic web applications, website navigation and how fast you can research on a given topic. Call Center Agents usually have their cheat sheets, a piece of paper with call handling guides, FAQs and multiple answers to choose from. So when an impromptu question, topic and unexpectedly weird scenarios come their way, they must research online for the solution as quickly as possible so they can get back to their customers the soonest they can.
It’s actually easy to get yourself familiarized with basic web applications!

• Google is a search engine, so is Yahoo and Bing, they’re the three biggest search engines on the web.
• FB and Twitter are social networking sites, while YouTube is a podcasting site.
• WikiPedia and WikiTravel are wiki sites where you can easily search for the information or look up for descriptions or information.
• Instagram is a photo sharing site and Tumblr is a free blog!
• Firefox is a web browser, as well as Google Chrome, Internet Explorer and Opera.

Tip: Get yourself familiarized now with other areas of the web that you’re not sure of or web applications you haven’t tried yet. It will be easier for you to ace the computer based call center test!